Have you reviewed your metrics lately? If you haven't, now is a good time to do so. When operating in a volatile environment, measuring the impact is critical for maintaining agility and driving strategy. Good metrics help you stay focused on priorities, facilitate adaptive planning, and provide actionable feedback. If you don’t already have a dashboard, consider building a real-time dashboard showing red/yellow/green status. Here are key areas to measure (both quantitative and qualitative):

• Strategic Alignment Metrics

  • These help ensure initiatives remain aligned with evolving priorities.

• Operational Health Metrics

  • To monitor how well the business is absorbing and executing change.

• Financial Indicators

  • To track business viability through transitions.

• Customer Feedback Metrics

  • Ensuring your numbers reflect customer reality.

• Employee Sentiment and Behavior

  • Cultural and morale indicators that show change adoption and engagement.

• Leading vs. Lagging Indicators

  • Leading (proactive): Employee sentiment, initiative alignment, early warning

    signals.

  • Lagging (outcomes): Revenue impact, customer churn, productivity shifts.

In addition to the numbers, spend time on the floor with employees and have customer feedback loops. Use these conversations to validate what metrics don’t show. Lastly, conduct scenario-based reviews to understand how each metric behaves under best/worst/most likely scenarios. If you need help, visit RKCMANAGEMENTCONSULTING.COM for ideas and methods to guide your organization away from CHAOS and toward steady, reliable progress.